A: Maybe… We regularly send free hats to our Instagram followers ( @fieldgrade ) who tag us in their posts.
A: Live in the U.S. of A. and your gear ships free.
A: Yes. $20 flat rate shipping fee per order. Whether your order is for 1 hat or 100 hats, the shipping fee is $20.
A: All orders typically ship from our warehouse 1-3 business days from order placement. Once a tracking number is created we’ll email you.
A: Check your spam mailbox first; if not there you may have entered the wrong e-mail address. Please contact email@example.com and reference your name, shipping address, and order number.
A: To stay connected and receive exclusive updates about product releases and promotions.
A: Please email firstname.lastname@example.org with your name, address, and order number as soon as possible. We’ll make every effort to cancel the order before processing.
A: Paypal and major credit cards such as Visa, Mastercard, Discover, and American Express.
A: Goods can be returned within 30 days of purchase date for a refund as long as they are unworn, unwashed and in new condition. Buyer will be responsible for the cost of shipping to return goods to Field Grade. In the unlikely event the wrong goods were shipped or a defective item was provided, Field Grade will cover the cost of return shipping. Due to the personal nature of Clothing and Headwear, any returned goods that are worn, washed or not in new condition will be discarded and no refund will be processed. All returns can take up to three weeks from date of receipt at Field Grade for credit to be refunded.
BEFORE ANY RETURN CAN BE SHIPPED BACK AND PROCESSED FOR REFUND, A RETURN AUTHORIZATION NUMBER MUST BE PROVIDED TO YOU BY FIELD GRADE. PLEASE CONTACT SUPPORT@FIELD-GRADE.COM AND PROVIDE YOUR NAME, ADDRESS, ORDER NUMBER AND REASON FOR THE RETURN.
A: Most products don’t have set release dates. Join our mailing list to receive advanced product release info via email by clicking NEWSLETTER in the footer.
A: Restocks are infrequent but can occur. To be notified about a restock, simply enter your email on the product page.
A: Please email email@example.com with any questions, concerns or suggestions.