FAQ
ORDER FAQ
BUSINESS HOURS
Monday - Friday 9AM - 5PM EST
Transit estimates are set by carriers and begin when your order is processed. You will receive a shipment notification email (including tracking) to indicate your order is processed.
EXPEDITED SHIPPING
Orders placed with Expedited Shipping are processed with priority. Once package is with the carrier, delivery speed is out of our hands. We don’t offer refunds for expedited shipping costs if the carrier experiences delays.
SIGNATURE REQUIRED
For secure delivery, Orders of 4+ items have 'signature required' automatically added to postage.
RETURNS
You have 30 days after receiving your item to request a return.
CLICK HERE for self-service returns through our Customer Portal, or contact us at customerservice@field-grade.com.
Please include your ORDER NUMBER and items to return, and we’ll provide a return shipping label.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@field-grade.com.
*Flat Rate Non-Refundable Fee applies to all returns/exchanges
*For International Orders, duties and taxes are the responsibility of the customer, and Field Grade does not support International Returns or Exchanges.
EXCHANGES
The fastest way to exchange is to open a return. Once the return is received we will then submit a refund, and you can purchase the new item.
CANCELLATIONS
CLICK HERE for self-service cancellations within one hour of ordering, or contact us at customerservice@field-grade.com.
Please include your ORDER NUMBER and request to cancel.
DAMAGES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.