FAQ
ORDER FAQ
PROCESSING
- Typical order processing time is 24 - 48 hours from order placement.
SHIPPING
- Shipping duration estimations start from the time your order is processed. You will receive a shipment notification email to indicate your order has been fulfilled.
CANCEL ORDER
- Email support@field-grade.com with your Order Number and state "Cancel Order" with your reason for cancellation.
RETURN ORDER
- Email support@field-grade.com with your Order Number and state "RETURN REQUEST" listing the items you would like to return, and we will send a return label free of charge.
- Items must be returned within 30 days in New, unworn condition or a refund may not be processed.
EXCHANGE ORDER
- Email support@field-grade.com with your Order Number and state "EXCHANGE REQUEST" listing the item you would like to exchange and the item you would like to exhange for, and we will send a return label free of charge.
- Items must be exchanged within 30 days in New, unworn condition or an exchange may not be processed.
GENERAL QUESTIONS
- Email support@field-grade.com with your Order Number and question/issue.
SIZING FAQ
HEADWEAR SIZING
- Field Grade adjustable headwear is manufactured on a One Size Fits Most scale.
APPAREL SIZING
- Field Grade apparel sizing recommendations:
Tees - Field Grade Tees runs true to size. (Reference Style 1003957: Model is 6'0" and wearing a Size Large)
Hoodies - Field Grade Hoodies run slightly smaller. We recommend sizing up for a cozier fit. (Reference Style 1003970: Model is 5'10" and wearing a Size Large).
FOOTWEAR SIZING
- Field Grade footwear sizing recommendations:
FG-1 Low Size 7 - 10.5: Compared to Nike Sizing, these FG sizes run large. We recommend stepping down a half size to a full size depending how you prefer your fit.
FG-1 Low Size 11 - 13: Compared to Nike Sizing, these FG sizes run true to size.
FG-1 High Size 7 - 10.5: Compared to Nike Sizing, these FG sizes run large. We recommend stepping down a half size to a full size depending how you prefer your fit.
FG-1 High Size 11 - 13: Compared to Nike Sizing, these FG sizes run true to size.
COMMUNITY FAQ
AMBASSADORS
- We love to show love to those who show us love. Tag us @fieldgrade in your fit pics and slide in our DMs about how to collaborate with Field Grade.
New Drops/Restocks
- We keep our cards close to the chest. Join our mailing list to receive exclusive release info via email for new drops and restocks.